Customer Service and FAQs

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Corporate Gifts

Business Hours

  • Monday - Friday 9:00am to 4:45pm MST
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All personalization is included in your price. Please review product description for the personalization details of each product.  All personalization is included in the pricing.



Most items are produced and will ship within 3-5 business days. Shipping transit times are typically 5-7 business days depending on your location. See more shipping information.

We offer multiple shipping methods which can be chosen at checkout. 

Canadian Customers - Additional Tariffs and Duties may apply to all Canadian Shipments.  Receiving customer will be responsible for payment of any tariffs and duties. 


Order Changes and Cancellations

Please email with any questions you may have before placing an order . We understand these orders are gifts and you have a deadline.  Please know we begin producing your order immediately after your order is placed. Please understand when your order is submitted we will be unable to cancel or change it. Please make sure to check spelling, dates, names, titles, etc. carefully, they will be printed exactly as you submit them. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted. 


100% Satisfaction Guarantee and Return Policy

We stand behind our products and are proud to offer a 100% satisfaction guarantee on any defective or damaged merchandise. Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 5 business days of delivery date.

Please note - Personalized gifts may not be returned for buyers remorse. Our personalization techniques are permanent and personalized merchandise cannot be resold.

Please place your gift order at least 3 weeks prior to event date; this will help alleviate rush-shipping charges.

NOTE: If you would like a Monogram, please clearly specify "Monogram" during the check-out process at the section titled "Engraving Information". Please provide the initials in this order: First Name Initial, Last Name Initial, Middle Name Initial. We will not change the order of the initials. A Gift Personalized will do MONOGRAM font as you have entered it. MONOGRAM FONT WILL COME with the middle letter larger than the other letters chosen. For example, Adam Baker Cooper would enter A C B on his order and the "C" will be larger.